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Data Protection Policy

Experience Nottinghamshire is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you purchase services and/or goods from our Site; order brochures from our Site; and register your details on the Site we need to know your name, postal address, e-mail address and telephone number. We are also required by HM Customs and Excise to store and collect information about the country you live in.

Furthermore, if you wish to make an on-line purchase from us or a third party through our Site, we will require your credit card details in order to take payment on behalf of the business from which you are purchasing goods or services.

As part of payment processing, your financial information will be passed to a credit card processing company. No record of your financial information will be held on our Site or otherwise by us following the processing of your payment.

Experience Nottinghamshire and New Mind gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to our Site, our services and for research and evaluation purposes. You may also receive communication from any company or business with which you have purchased goods or services from via our Site.

We may use your information to contact you in the case of an emergency or if we are experiencing problems with our Site or any services or goods you have requested from either third parties or ourselves.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our Site and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our Site or any other service or products we think may be of interest to you.  If you would rather not receive this information, please send an e-mail message confirming that you do not wish to be sent such information to info@experiencenottinghamshire.com

We may provide your information to carefully selected third parties whos products and services we believe may be of interest to you.  If you do not wish to be contacted in this way please send an e-mail message confirming this to info@experiencenottinghamshire.com

2. Our use of cookies and other information gathering technologies

We may collect data from you via data capture devices using cookies and studying which pages you have visited most frequently.

A cookie is a file that is placed on your computer by another computer on the Internet to enable that computer to know when you are using a particular web site.

If you refuse to accept cookies from our site this will not affect your use of our Site. We do not use details relating to a particular computer's Internet Protocol address in order to administer the Site or to otherwise track the movement of users through the Site.

We record certain information regarding use of our Site. This information is used solely to enable us to administer our Site, to rectify errors and to hold details of a user who has added to or amended information in a particular archive.

3. How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

To protect your privacy, your information is sent to us through a secure server which encrypts it before it is sent to us. We also use our best efforts to protect your information off-line: it is only given to those of our employees who need access to it. 

This entire site is encrypted to ensure your security and your details will be stored in a highly secure PCI compliant data centre. We promise that your data will not be sold, given or shared with anyone other than the site administrators.

We keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Our Site may contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy policies on each site to which you are asked to submit personal information.

4. Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please inform us of the correct details or that you wish to cancel your registration by sending an e-mail to info@experiencenottinghamshire.com

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our Site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. 

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. In particular your information will be transferred through the system of New Mind. We have already taken steps to ensure the security of New Mind is of the highest standard and New Mind have contracted with us that that is the case.

7. How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail message to info@experiencenottinghamshire.com